1. Acceptance of Terms
By accessing or using Spice 66's website, mobile application, or delivery services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services. Spice 66 is a food delivery platform operating its own kitchen and delivery fleet.
2. Account Registration
You must be at least 18 years old to create an account and place orders on Spice 66. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update it as needed.
3. Placing Orders
- All orders placed through Spice 66 are subject to acceptance and availability.
- Once an order is confirmed, you will receive an order confirmation via email or SMS.
- Spice 66 reserves the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in pricing, or suspected fraud.
- Modifications to orders can only be made within 2 minutes of placement.
4. Pricing & Payment
- All prices displayed on Spice 66 are in US Dollars (USD) and inclusive of applicable taxes unless stated otherwise.
- We accept payments via credit/debit cards, UPI, digital wallets, and cash on delivery (where available).
- Spice 66 reserves the right to modify prices at any time without prior notice.
- Promotional discounts and coupon codes are subject to specific terms and conditions.
5. Delivery Policy
- Delivery estimates are provided as guidelines and are not guaranteed.
- Delivery times may vary due to factors including traffic, weather conditions, and order volume.
- You must provide accurate delivery address and contact information for successful delivery.
- Delivery fees are calculated based on distance and order value.
- If you are not available to receive the order, the delivery partner will attempt to contact you. Failed deliveries may result in order cancellation without refund.
6. Cancellation & Refunds
- Orders can be cancelled within 2 minutes of placement for a full refund.
- Cancellations after the 2-minute window may incur a cancellation fee.
- If your order is delayed by more than 45 minutes, please contact customer support for compensation.
- For quality or missing item issues, please report with photo evidence within 1 hour of delivery.
- Refunds are processed within 5-7 business days to the original payment method.
7. User Conduct & Responsibilities
You agree not to:
- Use Spice 66 for any unlawful purpose or in violation of any applicable laws.
- Harass, abuse, or threaten any delivery partner, customer support agent, or staff member.
- Post false, misleading, or malicious reviews about dishes or services.
- Attempt to gain unauthorized access to our systems or interfere with our services.
- Share your account credentials with others or use someone else's account without permission.
8. Food Quality & Allergens
Spice 66 takes food quality and hygiene seriously. Our kitchen follows strict food safety standards. However:
- We cannot guarantee that our dishes are free from allergens including nuts, dairy, gluten, or seafood.
- Customers with food allergies should contact us before placing an order.
- Spice 66 is not liable for allergic reactions or food sensitivities.
9. Promotions & Discount Codes
Promotional codes and discount offers are subject to specific terms including minimum order value, validity period, and usage limits. Spice 66 reserves the right to cancel or modify promotions at any time. Fraudulent or abusive use of promo codes will result in account suspension.
10. Intellectual Property
All content on Spice 66 including logos, images, text, graphics, and software is the property of Spice 66 and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Spice 66 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.
12. Indemnification
You agree to indemnify and hold Spice 66 harmless from any claims, damages, losses, or expenses arising from your violation of these Terms & Conditions or any applicable laws.
13. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [Your City].
14. Changes to Terms
Spice 66 reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services after changes constitutes acceptance of the modified terms. Please review this page periodically for updates.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
- Email: legal@spicesixtysix.com
- Phone: +1 (555) 123-4567
- Address: 123 Foodie Lane, Suite 66, New York, NY 10001
