Quick Cancellation Window
You can cancel your order within 2 minutes of placing it for a full refund. After that, cancellation depends on restaurant preparation status.
When You Can Get a Refund
- Order Cancelled by Restaurant: Full refund automatically processed
- Delivery Delay > 30 mins: Partial or full refund based on delay duration
- Wrong Item Delivered: Full refund for that item or replacement
- Missing Items: Refund for missing items after verification
- Quality Issues: Spoiled/uncooked food qualifies for full refund
- Order Never Arrived: Full refund after investigation
What's NOT Refundable
- Change of taste preference
- Delivery delays due to weather, traffic, or natural disasters
- Orders where customer provided wrong address
- Promotional items or combo discounts
- Delivery fees for partially refunded orders
How to Request a Refund
1
Contact support within 2 hours of delivery
2
Provide order ID and clear photo/video of the issue
3
Our team reviews within 24 hours
4
Refund processed to original payment method (5-7 business days)
Refund Timeline
- UPI/Cards: 3-5 business days
- Net Banking: 5-7 business days
- Cash on Delivery: Refund via bank transfer (7-10 days)
- Wallet Credit: Instant (if refunded to Spice 66 wallet)
Dispute Resolution
If you're unsatisfied with our resolution, email contact@spicesixtysix.com with your order details and we'll escalate to senior support.
